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An Oceanfront Sanctuary for the Senses

Discover a sanctuary where ocean views, personalized treatments, and tranquil spaces come together to restore body and mind. The Vivid Spa offers a thoughtfully curated wellness experience featuring massages, facials, body treatments, reflexology, and hydrotherapy, all designed to help you relax, recharge, and reconnect in the heart of Cancun.

THE VIVID SPA

Seven treatment rooms for massages, facials, and body treatments
Couples treatment cabin
Hydrotherapy circuit with a cold plunge, sensation showers, steam room, and dry sauna
Reflexology
Hair and beauty salon
Manicures and pedicures
Bridal suite
Spa boutique
Outdoor hot tub
Separate men’s and women’s locker rooms
Footbath
Exfoliation treatments
Sunbeds

SPA FAQs

What should I bring and wear for my spa visit?

Bring your swimsuit to enjoy our spa facilities. We’ll provide a robe, slippers, towels, and everything you need for a comfortable and relaxing visit.
When should I arrive before my appointment?

To enhance your wellness journey, we recommend arriving 75 minutes prior to your appointment to enjoy our hydrotherapy experience before your massage, facial, or body treatment. If you choose not to use the hydrotherapy facilities, please arrive 15 minutes before your scheduled service to complete a brief consultation and begin your treatment in comfort.
Can I enjoy the spa facilities before or after my treatment?

Yes. Guests with scheduled treatment are welcome to enjoy our spa facilities before or after their appointment, subject to availability.
How can I make the most of my spa experience?

Arrive early, stay hydrated, and take time to enjoy our spa facilities before your treatment for a truly relaxing wellness experience.
How do Vantage Club guests enhance their spa experience?

Vantage Club guests enjoy one complimentary hydrotherapy session per stay, adding an exclusive touch to their wellness experience.
Do you offer bridal, couples or group spa experiences?

Yes. We offer personalized spa experiences for couples, bridal parties, and groups. Please contact our Spa Concierge for availability and reservations.
What if I have allergies, injuries or special health considerations?

Please let us know about any allergies, injuries, pregnancy, or medical conditions before your appointment so we can ensure a safe and personalized experience.
What payment methods do you accept and what is your cancellation policy?

We accept major credit cards, and hotel guests may also charge services to their room. We kindly ask that cancellations or appointment changes be made at least 24 hours in advance.

What should I bring and wear for my spa visit?

Bring your swimsuit to enjoy our spa facilities. We’ll provide a robe, slippers, towels, and everything you need for a comfortable and relaxing visit.
When should I arrive before my appointment?

To enhance your wellness journey, we recommend arriving 75 minutes prior to your appointment to enjoy our hydrotherapy experience before your massage, facial, or body treatment. If you choose not to use the hydrotherapy facilities, please arrive 15 minutes before your scheduled service to complete a brief consultation and begin your treatment in comfort.
Can I enjoy the spa facilities before or after my treatment?

Yes. Guests with scheduled treatment are welcome to enjoy our spa facilities before or after their appointment, subject to availability.
How can I make the most of my spa experience?

Arrive early, stay hydrated, and take time to enjoy our spa facilities before your treatment for a truly relaxing wellness experience.
How do Vantage Club guests enhance their spa experience?

Vantage Club guests enjoy one complimentary hydrotherapy session per stay, adding an exclusive touch to their wellness experience.
Do you offer bridal, couples or group spa experiences?

Yes. We offer personalized spa experiences for couples, bridal parties, and groups. Please contact our Spa Concierge for availability and reservations.
What if I have allergies, injuries or special health considerations?

Please let us know about any allergies, injuries, pregnancy, or medical conditions before your appointment so we can ensure a safe and personalized experience.
What payment methods do you accept and what is your cancellation policy?

We accept major credit cards, and hotel guests may also charge services to their room. We kindly ask that cancellations or appointment changes be made at least 24 hours in advance.
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