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Small dogs are welcome

At Hyatt Ziva Jardin Tropical Tenerife, we understand that your pet is part of the family. That’s why we now welcome small dogs up to 10 kg so they can enjoy an unforgettable vacation with you in Costa Adeje. Our pet-friendly resort is the perfect environment to relax and enjoy the company of your four-legged friend.

The pet-friendly service is available for an additional charge of €55 per night. Rooms that accept pets belong to the Preferred Club category. To book a Preferred Club room for guests with pets, it is necessary to check availability and confirm the required room category. Please contact our reservations department at alicia.bugallo@hyatt.com arrange your booking.

Enjoy activities designed for both you and your dog, such as relaxing walks on La Pinta beach and explorations of the surroundings full of nature and beauty. Experience together the adventure and relaxation that Hyatt Ziva Jardin Tropical Tenerife offers, creating unforgettable memories at every turn.

 

 

Dog-Friendly Rooms Supplies

Our dog-friendly rooms are equipped to guarantee your pet’s comfort, offering:

  • Welcome letter with guidelines and restrictions
  • Comfortable cozy dog bed
  • Food and water bowls to keep your dog well hydrated and fed
  • Garbage bags for easy cleaning
Stock photography - Dog on a bed

The guidelines, restrictions and availability of this service may change at any time. For specific information on service dogs, please contact our bookings team at alicia.bugallo@hyatt.com

We look forward to welcoming you and your four-legged friend for an exceptional vacation at Hyatt Ziva Jardín Tropical Tenerife!

Terms and Conditions

Terms and Conditions:
• Upon arrival, the client must sign the guest dog policy and liability release.
• The following information is required at check-in: Dog’s name, weight, age, colour, and breed. This is needed
so we can identify the dog during your stay. In addition, a vaccination certificate certifying that the dog has
been fully vaccinated against kennel cough and rabies in the last 12 months and evidence of regular flea and
worming treatment. Furthermore, the dog must have a civil liability insurance for damages to third parties
(this insurance is compulsory for Spanish dogs since 29/09/23). If the dog has a Spanish passport from
29/09/23 the owner must prove that they have completed the training course for dog ownership.
• The Hotel's dog policy allows dogs under 10kgs
• Only one dog is permitted per room.
• Dogs are only allowed to be walked in designated areas within the hotel property. Dogs are not allowed in
all of the following areas of the hotel, such as restaurants, swimming pool, gym, spa and golf facilities (with
the exception of guide dogs, which may be walked in these areas in the company of their owners, and in this
case no charge may be made for the dog's stay unless the guide dog's accommodation entails an additional
cost, for example, the accommodation includes its food. The animal must wear a special badge that accredits
it as a guide dog for the duration of the stay in accordance with the provisions of Royal Decree 3250/1983,
of 7 December, which regulate the use of guide dogs for the visually impaired).

• Emotional support animals are also welcome in our facilities, provided that the hotel has an active Pet-
Friendly policy. In these cases, the same nightly supplement applied to pets will be charged, ensuring

compliance with the established regulations.
• Note: The areas to which the dog cannot have access are identified with badges.
• Dogs are not permitted on beaches due to local regulations.
• Dogs must be on a lead at all times, or in a pet carrier when it is not in the guest’s room.
• Guests are responsible for cleaning up after their pet within the hotel grounds and disposing of waste in the
bins provided.
• Hotel utensils may not be used, except those provided for this purpose, to feed/drink or similar to the pet.
• The pet's maintenance is at the owner's expense.
• The guest must notify reception and hang the "Dog Friendly Room" sign on the door.
• Please contact the front desk to schedule a convenient time to clean your room. Unless the Guest is in the
room, our employees will not attempt to enter your room (i.e. housekeeper, engineer, room service, etc.).
The dog owner must be in the room if the dog is present when the room is cleaned.
• If the dog at any time threatens another guest or a hotel associate, the hotel reserves the right to request
removal from the property. If the dog causes damage, barks, makes other noises or is the cause of complaints
from other guests, the hotel reserves the right to request the guest to remove the dog. Additionally, if noise
complaints and inconvenience to other guests arise, the Hotel reserves the right to charge the Guest's
account for any discount given to these other guests as a result of their discomfort.
• Damage caused by the dog to the Hotel premises is the Guest's responsibility and shall be the responsibility
of the Guest.