FAQ Alua Hotels & Resorts in Spain | Official Website Official Website

Every guest must present a valid passport or national ID document.

Upon your arrival, please contact reception or call us on 0800 389 0297 for more information.

The distribution of room keys before the specified check-in time is subject to availability. However, you can leave your luggage in our luggage room and in the meantime enjoy the hotel facilities.

You can contact us by phone at 0800 389 0297 from Monday to Thursday from 8:00 to 2:00 hrs, Friday 8:00 to 00:00hrs, Saturday 9:00 to 15:00hrs

You can find the information in the services section or on the booking voucher. In the case of not being sure please call us on 0800 389 0297 from Monday to Thursday from 8:00 to 2:00 hrs, Friday 8:00 to 00:00hrs, Saturday 9:00 to 15:00hrs. or send us an e-mail through our contact form on the website

Keeping the room on for longer may incur an additional cost and is subject to availability. You can leave your luggage in the luggage room and in the meantime enjoy the hotel facilities.

Yes, but only in the superior rooms or the suites at our hotels

Yes, please contact us by chat through our website https://www.aluahotels.com/ or send us an email through our website form.

No, you just have to indicate the details of the lead person of the reservation. If there are children in the reservation, it is very important you specify the ages in the occupancy selection process.

Yes, please contact us by chat through our website https://www.aluahotels.com/ or send us an email through our website form.

No, it is necessary to have an email address in order to make the reservation. If you do not have one you can use the email of a relative or friend

Yes, please contact us by chat through our website https://www.aluahotels.com/ or send us an email through our website form.

Yes, there are in all the rooms but in some it is for a fee or with a deposit. Check the description of your room. For more information you can contact us by phone at 0800 389 0297 from Monday to Thursday from 8:00 to 2:00 hrs, Friday 8:00 to 00:00hrs, Saturday 9:00 to 15:00hrs or by chat

In all of our hotels advertised for families we have a miniclub (Astro Club) and the age is from 4 to 12 years old. You can obtain more information on our website https://www.aluahotels.com/ under the Services section. We do not offer a babysitting service.

Yes, in all the rooms of our hotels.

Yes, there is a possibility subject to availability and has to be requested at reception.

If you book a room with an infant, the room will include a cot at no extra cost. If you need an additional cot, please contact us by phone on 0800 389 0297 from Monday to Thursday from 8:00 to 2:00 hrs, Friday 8:00 to 00:00hrs, Saturday 9:00 to 15:00hrs. or by chat or send us an e-mail through our contact form on the website.

Smoking is prohibited in all interior areas of hotels. It is only possible to smoke in the outdoor areas with permission and in the rooms that have a balcony or terrace with the doors closed because there are smoke detectors in the rooms.

No. None of our hotels have private parking.

For special requests, please contact us by phone on 0800 389 0297 or send us an email through our contact form on the website.

This can be requested at the time of check-in upon arrival or by sending an email through our website form.

Yes, in some hotels an appropriate dress code is required. For more information, send us an email through our contact form on the web.

Yes. When you check-in you can enjoy the facilities included in your rate, at the hotel.

Yes, you can pay directly at the hotel reception. For more information, send us an email through our contact form on the website.

Yes. The service is free of charge.

Yes, it's a free service. Treatments and massages have an additional cost.

Each hotel has its opening hours, at the time of check-in you will receive a welcome brochure informing you of all the hours and services available.

Subject to hotel availability, you can send us an email through our contact form on the web.

Subject to availability. Please ask for more information at the hotel reception

The gift varies depending on the hotel and the available stock. For more information contact reception upon arrival.

It is possible to book transfers through an external provider available on the hotel page on our website. The link to the transfers section is located just below the hotel map. For more information call us at 0800 389 0297 or through our Chat.

It is possible to hire a pushchair at reception (through an external provider). To have the pushchair available for your arrival it is necessary to contact the hotel in advance. You can send us an email through our contact form on the website.

It is possible to hire a wheelchair at reception (through an external provider). To have one available for your arrival it is necessary to contact the hotel in advance. You can send us an email through our contact form on the website.

You can finalize the payment directly through the reservation email "Pending Confirmation", by clicking on the "Pay" button located on the right hand side. You can also go to the section "My reservation"> "see my reservation" located at the top of the web page. Enter your locator, click on "see reservation" and then click on pay.

We do not offer this service on our website. For more information of available excursions please contact reception upon your arrival.

Please send us an email through our contact form with your request. These are always subject to availability and therefore can not be guaranteed.

It is possible, however, in the case of paying 100% in advance it is necessary to fill out an authorization form from the owner of the card in question. Please call us at 0800 389 0297 for more information.

The reservation process on our website requires the use of a debit / credit card. If you do not have a credit card, please call us on 0800 389 0297 in order to give you an alternative means of payment.

These are only available in establishments with apartments or studios . On the other hand, there are microwaves available to our customers in all the restaurants .

Yes. When you check-in you can already enjoy all the facilities of the hotel that includes your rate.

No. We only accept Visa or Mastercard.

No, the sunshades and sunbeds at the hotels are free. However, those available on public beaches have to be paid for and the price and payment is independant to the hotel.

You can send us an email through our contact form on the website. You will receive an answer with the different options that the hotel has to offer.

Yes, we have beach/pool towels which incur an advanced deposit that will vary depending on the hotel. They must be requested during the hours specified by the hotel. For more information ask at the reception of the hotel upon arrival.

The rest of the reservation should be paid on the day of arrival during the check-In process. However, if you wish, you can also pay the balance before your arrival. In order to do so, please contact us at 0800 389 0297.

In compliance with current regulations, the tax on tourist stays in the Balearic Islands is not included in the price. The amount of the rate for people over 16 is € 3.30 per person per day for 4-star hotels and € 2.20 per person per day for 3-star hotels and 2-key and 3-key apartments. . Children under 16 years of age are exempt from payment. Stays from November 01 to April 30 have a 50% bonus, as well as stays in the same tourist establishment from the 9th day. This rate may vary by government decision and would apply the legal rate in effect at the time of the stay.

Once the reservation has been cancelled, you will receive the refund during the following few days. If you have used a credit card, please contact your bank for more information.

Yes, but not in all rooms. Check the description of your room. For more information you can contact us by phone on 0800 389 0297 from Monday to Thursday from 8:00 to 2:00 hrs, Friday 8:00 to 00:00hrs, Saturday 9:00 to 15:00hrs or by chat

Yes, if it is the best available rate, you can cancel your reservation up to 1 day before your arrival without incurring any cancellation fees either through our website or by sending an e-mail to hotels@aluahotels.com or by contacting us by chat. In the case of a direct payment rate at the hotel you can cancel your reservation up to 3 days before your arrival without incurring any cancellation fees.

You can contact us by phone on 00 34 971 466 711 from Monday to Thursday from 8:00 to 2:00 hrs, Friday 8:00 to 00:00hrs, Saturday 9:00 to 15:00hrs or contact us via the chat through our website"

All of our hotels have specially adapted rooms. The adapted rooms are always subject to request and availability. Therefore, we advise you before making a reservation to contact us by phone on 0800 389 0297 from Monday to Thursday from 8:00 to 2:00 hrs, Friday 8:00 to 00:00hrs, Saturday 9:00 to 15:00hrs or to send us an e-mail through our website form.

If it is a confirmed reservation, you can call us on 0800 389 0297 from Monday to Thursday from 8:00 to 2:00 hrs, Friday 8:00 to 00:00hrs, Saturday 9:00 to 15:00hrs or send us an e-mail through our contact form on the website.

Yes, in some hotels. Please check the services section of the hotel. For more information you can contact us by phone on 0800 389 0297 from Monday to Thursday from 8:00 to 2:00 hrs, Friday 8:00 to 00:00hrs, Saturday 9:00 to 15:00hrs. or by chat

You can contact us by phone on 0800 389 0297 from Monday to Thursday from 8:00 to 2:00 hrs, Friday 8:00 to 00:00hrs, Saturday 9:00 to 15:00hrs or send us an e-mail through our website form.

On our website we consider a baby to be up to 2 years old inclusive. The children's age is from 3 years to 11 years old inclusive, except in the AluaSun Torrenova, Parque San Antonio, which is up to 12 years old inclusive and the AluaVillage Fuerteventura up to and including 14 years.

The Customer Club/ Amigo card is virtual, personal and non-transferrable and can be requested by those over 18 years of age. One card per family is enough if you travel together. The owner of the virtual card and his family will benefit from the advantages.

On our website we have 2 rates. The "Best available price" that requires a prepayment of 15% or 100% and "Direct payment at the hotel". Remember that the total or partial advance payment will always be the option with the best available price.